The business unit needs to assume a greater strategic role in managing the people process. Talent – the people of the organization are the most important strategic resource for future success. How people are managed or mismanaged is the enormous challenge facing leaders, and ultimately will determine the type of culture the organization will adopt.

The people management role cannot be relegated to a second-class activity. Leaders must elevate the role of people management to be the most important task because in the end, the business bets on people, not strategies. If culture change and business concept innovation is possible, then several key management fundamentals must be learned and demonstrated.