• A leader’s emotional intelligence creates a certain culture or work environment.
“ A leader’s intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity and self control. She must be able to withstand the heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts of joy and humility. No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”- Jack Welch
•High levels of emotional intelligence create climates in which information sharing, trust, healthy risk-taking, and learning flourish. Low levels of emotional intelligence create climates rife with fear and anxiety.
‘ What the “boss” does and says, his most casual remarks, his habits, even his mannerisms, tend to appear to his subordinates as calculated, planned and meaningful’. – Peter Drucker