The Importance of Developing Emotional Intelligence

When you walk into a room – can you read it?  How well can you gauge the perceptions, feelings, emotions, needs of those around you? As an individual, are you self and socially aware, sensing need around you, while harnessing an empathetic approach?  These all are key qualities of Emotional Intelligence.  

Emotional Intelligence (EQ) was made popular by Daniel Goleman and is rising in both personal and professional capacities.  According to World Economic Forum Future of Jobs report, Emotional Intelligence will be one of the top 10 job skills in 2020.  So what is EQ and why does it matter?       

Emotional Intelligence is the ability to understand, express, and manage emotions, while developing and maintaining good social relationships, and thinking clearly under pressure.  Developed EQ is important and desirable because it is the foundation of teachable and team-focused attitudes.  Emotionally Intelligent individuals share seven qualities that make them effective leaders and valuable employees:   

Emotionally Intelligent employees are/have:

  1. Better able to handle pressure
  2. Increased level to understand and cooperate with others
  3. Good Listeners
  4. Are Open to Feedback
  5. More Empathetic Toward Others
  6. Set an Excellent Example for Others: Ability to not be flustered
  7. Make More Thoughtful and Thorough Decisions

In a recent workshop, a high-level participant stated she looked for these qualities in new-hires because she can teach them how to use Excel and develop a budget fairly quickly.  She could not, however, spend the time teaching new hires how to be empathetic, teachable, and team-players.  Please do not misunderstand, emotional intelligence is something to be cultivated, but cultivation takes time and self-awareness.  If an employer can hire someone with a developed EQ over an individual without one, they will be saving time and bringing an immediate and strong asset to the team.   

At the core of EQ is self-awareness.  To be emotionally intelligent we need to be able to be critically self-reflective.  In essence, we cannot avoid who we are, but we can develop who we are. Developing who we are begins with self-awareness and is comprised of 3 competencies:

  1. Emotional Self-Awareness: Able to read and understand your own emotions; recognize personal emotions impact on work performance and relationships; able to conceptualize how we impact others.
  2. Accurate Self-Assessment: Knowing strengths and limitations of the self.
  3. Self-confidence: Where you have a positive and strong sense of one’s self-worth

Practically speaking, if you find yourself saying, “this person is clueless”  you have successfully found an individual void of self-awareness.  To avoid being “that guy” ask yourself: “Are there things I don’t like about myself? Things I can change about myself?” In doing so, you have begun the journey of self-awareness.